Massachusetts - Mortgage Fraud Resources

The mortgage industry is increasingly complex. The types of loan products available to consumers over the years can be confusing. The fact is even mortgage professionals make errors that can lead to a criminal charge.

To help borrowers deal with this increasingly growing problem, a list of Massachusetts state and federal resources is listed below. These sources can be contacted for more information on possible fraudulent cases and prevention efforts.

The FBI field offices are responsible for investigating potential cases of fraud and working with offices of state and the federal Attorney Generals to prosecute criminals. The Housing and Urban Development (HUD) offices can help mortgage applicants find the resources they need to make smart mortgage decisions.

The Massachusetts Division of Banks helps to set rules, investigate complaints and exercise enforcement/disciplinary authority over the businesses it oversees. The Board of Real Estate Appraisers has numerous sources of mortgage fraud information for consumers and can direct them to appropriate contacts for specific questions on mortgage fraud. The state's Board of Registration helps to track mortgage lenders operating within the state.

The Better Business Bureau oversees all businesses and will take steps to ensure that consumers are being treated fairly by businesses across the country.


Office of the Attorney General of Massachusetts
http://www.mass.gov/?pageID=cagohomepage&L=1&L0=Home&sid=Cago
McCormack Building
One Ashburton Place
Boston, MA 02108
Phone: (617) 727-2200
Email: ago@state.ma.us

Massachusetts Office of Consumer Affairs and Business Regulation
http://www.mass.gov/?pageID=ocahomepage&L=1&L0=Home&sid=Eoca
Division of Banks
www.mass.gov/dob
One South Station
Boston, MA 02110
Phone: (617) 956-1500 ext. 501
TDD:  (617) 956-1577
Toll-Free: (800) 495-2265 ext. 501

Massachusetts Board of Registration of Real Estate Brokers and Salespersons
www.mass.gov/dpl/boards/re/index.htm
239 Causeway Street, Suite 500
Boston, MA 02114
Phone: (617) 727-2373

Massachusetts Board of Registration of Real Estate Appraisers
www.mass.gov/dpl/boards/ra/index.htm
239 Causeway Street, Suite 500
Boston, MA 02114
Phone: (617) 727-3055

FBI Boston Field Office
http://boston.fbi.gov/
White Collar Crime Program
One Center Plaza, Suite 600
Boston, MA 02108
Phone: (617) 742-5533

U.S. Department of Housing and Urban Development (HUD)
Boston Regional Office
www.hud.gov/local/index.cfm?state=ma&topic=offices
10 Causeway Street, Room 301
Boston, MA 02222-1092
Phone: (617) 994-8200
TTY: (617) 565-5453
Email: ma_webmanager@hud.gov

National Credit Union Administration
Region 1 - Albany
www.ncua.gov/AboutNcua/org/Region1.htm
9 Washington Square
Washington Avenue Extension
Albany, NY 12205
Phone: (518) 862-7400
Email: Region1@ncua.gov

U.S. Treasury Office of Thrift Supervision
1700 G Street, NW
Washington, DC 20552
Consumer Complaints
http://www.ots.treas.gov/?p=ConsumerComplaintsInquiries
Phone: (800) 842-6929
E-mail: consumer.complaint@ots.treas.gov

Northeast Region Office
Harborside Financial Center Plaza Five, Suite 1600
Jersey City, New Jersey 07311
Phone: (201) 413-1000

National Fair Housing Alliance
http://www.nationalfairhousing.org/
1212 New York Avenue, NW Ste 525
Washington, DC 2005
Phone: (202) 898-1661
E-mail: nfha@nationalfairhousing.org

To locate your local affiliate:
http://www.nationalfairhousing.org/MemberOrganizations/tabid/2574/Default.aspx

Better Business Bureaus
Better Business Bureau of Eastern Massachusetts, Maine & Vermont
235 West Central Street, Suite 1
Natick, MA 01760-3767
Toll-Free: (800) 4-BBB-811 - from Vermont & Maine
Phone: (508) 652-4800
Email: info@bosbbb.org

Better Business Bureau of Central and Western Massachusetts
www.worcester.bbb.org
340 Main Street, Suite 802
Worcester, MA 01608
Phone: (508) 755-2548
E-mail: worcester@cne.bbb.org