Frequently Asked Questions - Contact Us


Please read the FAQ before contacting us. Questions regarding issues in this FAQ will go unanswered.

If you're still having trouble after the reading the FAQ, Contact us.

Login questions

Listing questions

Rate Questions

Widget Questions

Login questions

How do I access the login page? - Go to http://www.mortgageloan.com/account/

How can I change my login email? - If you can login: Edit your contact information in the broker admin. If you cannot login: Create a new user and Contact us to remove the old user.

I have forgotten my password - Get a new one here. If you don't get the password email, remember to look for it in the spam folder.

General login problems - Remember to look for the password mail in the spam folder. Always use lower case in passwords.






Listings Questions

I want to be listed in more states - We currently do not support listings on more than one state for new brokers.

I want to be listed in more cities - We currently do not support listings in more cities than the one given automatically.

My listed cities are completly wrong. How do I change them? - If the cities are very missleading or straight up wrong, we can change them. Contact us and describe the problem.

How do I go about getting listed? - http://www.mortgageloan.com/mortgage-marketing

Where can I find my listings? - Go to Brokers & Lenders -> Your listed state -> Your listed city

How do I improve my ranking on the directory? - You can improve your ranking by posting rates on the MortgageLoan.com website.

Once registered, can I update my profile myself or do I need to get in touch with a service representative to do it for me? - You can update your profile by clicking on http://www.mortgageloan.com/account/ and signing in. Click on the Account Information tab.

I make a mistake midway through the registration process, do I need to start again or can I simply delete my previous entry? - You can update/change your information by accessing your profile. Click on http://www.mortgageloan.com/account/ and sign in. Click on the Account Information tab.

How do I get leads? - Potential customers can access your listing in the directory and contact you direct via email, telephone or your website.




















Rates Questions

How often do I have to update my rates? - At least every 7 days

My rates doesn't show, why? - You have to update your rates at least every 7 days for them to show.

I can't save my rates and keep ketting an error message. - When you save your rates we do a simple check to see if your rates are conforming with the other rate posters. First check that you have entered a correct rate (not to low, or extremly high). If you have entered a correct rate, Contact us.

How do I select different rate products? - You can update your rates by clicking on http://www.mortgageloan.com/account/ and signing in. Click on the Rates tab.

How do I improve my ranking in the rates section? - In improve your ranking in the rates section you will need to update your rates as often as possible.

What are the requirements for rate postings? - See Legal/Requirements

How do I go about posting more rates? - You can update your rates by clicking on http://www.mortgageloan.com/account/ and signing in. Click on the Rates tab.
















Widget Questions

I'm having troubles adding the widget to my site - Contact your system administrator.

How do I add the widget/mortgage tool to my site? - http://www.mortgageloan.com/mortgage-tools?tool=0

The Widget tool sounds complicated, would I need to get someone to do this for me or could I try and do this? - Our widget tool is so simple anyone with limited computing experience can do this. So yes, you can do this yourself. Click here to see for a description of how to get it implemented.